About NetworkOmni

An Industry Leader

Since its very beginnings, NetworkOmni has embraced technology as a key to enhancing its responsiveness and value. But all language service companies employ technology in some way—they have to, just to compete. How are we so different? We compete to a higher standard, because we compete first with ourselves.


In our global call centers, leading-edge technology streamlines the call process for our clients. At digital speed, clients are automatically identified, quickly authenticated and then connected with an interpreter. Supported by redundancy, load balancing, speed-of-answer, efficiency and reliability, our call centers set the benchmark for industry connection times. NetworkOmni clients profit from enhanced voice quality, improved connectivity and dependable call continuity.


Our IVR system provides new freedom and flexibility for our clients. At the touch of a button, they are directly and instantly connected with a highly qualified and certified language professional. For our clients, this accessibility is more than a mere convenience. It is a key to their being more responsive and competitive.


Our performance monitoring assures clients the highest possible standards of professionalism. All interpreters, whether full-time or contract, and regardless of experience level, are monitored. The program is important both for the part it plays in quality control and as a vital step in the ongoing development and certification of our team. Constant monitoring assures that our high standards of behavior are being met linguistically, ethically and professionally.


Our client extranet, MyOmni^SM, permits clients to access a dedicated site from anywhere, 24/7/365, where they can review training materials, monitor performance data and financial information (invoicing, payment history, company information). They can also trend activity levels, trace orders, review scheduling and confirm sessions. The system also features an integrated audio system, which enables clients to review interpretation sessions on stored WAV files. MyOmni is a fully secure personal site, where information is available immediately—in real time and on demand. Performance monitoring provides ongoing analysis of interpreters’ proficiency, both as to linguistics and behavior. Paying attention to this important detail assures our clients the highest possible standards of professionalism. It is also a vital step in assuring the overall quality of our team.